Care Basic
For technical upkeep.
- Agreed hosting and updates
- Backup schedule
- Basic support
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Give the system an owner after launch, too.
Discuss supportThe right starting point
Support matched to your system.
Care Growth
For websites that change regularly.
- Basic responsibilities
- Agreed content and development allowance
- Measurement and improvement suggestions
Care Product
For applications in ongoing use.
- Monitoring and incident process
- Planned releases
- Agreed development capacity
Monthly fees, hours, backups and response times are agreed after assessing the system. Package names do not imply automatic 24/7 coverage.
In practice
From a report to verification
- 01
Report an issue or request
- 02
Agree severity and next steps
- 03
Fix or schedule a release
- 04
Verify and report back
Concrete deliverables
What do we agree at the start?
The proposal defines the deliverables and acceptance criteria, so both sides share a clear definition of done.
- 01System and access inventory
- 02Agreed support channel and response time
- 03Backup and update schedule
- 04Defined monthly allowance and approval process
How we work together
01
Discover
Goals, users, existing materials and technical context.
02
Agree
Scope, deliverables, fee and feasible schedule.
03
Deliver
Agreed steps, demonstrations and feedback.
04
Hand over and follow up
Verification, access and ongoing support arrangements.
Before we start
Can you take over another team’s system?
We decide after reviewing access, technology, condition and documentation.
What is the monthly fee?
It depends on the system and responsibilities. We provide a defined monthly allowance and terms after assessment.
Does it cover every new feature?
It covers agreed tasks and capacity. Larger features receive a separate estimate before work begins.
Is response time the resolution deadline?
No. It is the time to an initial meaningful response. Resolution depends on the issue and intervention required.
How are urgent incidents handled?
We agree severity definitions, reporting channels and support hours in advance. Availability is defined in the agreement.
Let’s work out what you need.
Tell us which system you need support for and we will arrange an assessment.
Discuss support